China

Representative, Inside Sales

Job Location: China

Job Category: Sales

Job Schedule: Full Time

Apply in China

Primary Responsibilities

• Assist customers with technical questions/requests, pricing and sample inquiries and help establish great customer collaboration
• Prepare quotations and provide requested product information, such as sales and/or technical information, such as Technical Data Sheets and Material Ssafety Data Sheet’s
• Collaborate internally to ensure Non-Disclosure Agreements are in place and executed, as needed
• Order and track all samples sent to potential prospects
• Publish monthly customer activity reports, and follow up with customer on product performance and test results
• Identify trends across sample orders, product inquiries, and turn this data into actionable initiatives
• Generate, develop and qualify new leads and prospect customers through customer and market research and internal target customer lists
• Maintain a log of key customer and market activities and provide appropriate and timely follow-up
• Escalate qualified leads and related information to Territory Sales Managers, Key Account Managers, and Marketing
• Develop new approaches and methodologies to generate and qualify new customer leads
• Use internal CRM, sales processes, and business tools to manage the pipeline of new customer targets
• Responsible for providing sales management for strategic house accounts, develop key customer relationships and develop a sales strategy to achieve the Annual Operating Plan (AOP)
• Develop a methodology to identify, target, and engage new potential customers in targeted strategic segments
• Validate targeted market approaches to generate external product interest and attract new early-stage customers

Other

• Must be willing to travel occasionally to customer sites

Critical Competencies, Knowledge, Skills, and Abilities

• Ability to multi-task / provide appropriate follow-up / prioritize activities and initiatives
• Excellent interpersonal, communication, and customer-engagement skills
• Proactive and energetic approach to problem solving
• Ability to ask the right questions to identify opportunities and provide solutions
• Effective prospecting, cold-calling, and potential customer identification skills
• Effective communication (written & verbal), and acute presentation skills
• Ability to collaborate with internal teams, including Operations, Customer Service, Sales, Marketing and Technology
• Have a desire for upward mobility into Territory Sales or Key Account Management.
• Proficient in Microsoft Office and Sales Force

Education and Experience

• Bachelor’s degree in a technical field such as Chemistry or Chemical Engineering or equivalent experience
• 1+ years in B2B experience
• Customer support or sales related support

Apply in China