Asia Pacific

Technician III, Information Technology Service Desk

Job Location: Asia Pacific

Job Category: IT

Job Schedule: Full Time

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We are looking for a IT Service Desk Technician III to provide users with technical support for local and remote computers, tablets, phones, servers, network infrastructure and connectivity, as well as vendor- specific hardware and software, along with some project work. Strong critical thinking skills and the business sense to look for root causes of persistent problems.  Acts as technical resource for enterprise servers, communications hardware devices, and local / wide area networks (LAN/WAN/Cloud). Administer network security policies and procedures.

Primary Responsibilities

Helpdesk

• Assists in the design projects of all e-mail systems, desktop / server hardware, printers /multi-function devices, local, wide area networks (LAN/WAN), and internet access pipelines.

• Provides support for projects involving phone systems, IP Phones, smart phones and cell phones.

• Provides support for Technician I, II, co-op and/or network administrators in support of day-to-day requests for technical support on a variety of issues, researching, isolating and resolving technical problems.

• Reviews reports and logs of computer and peripheral equipment production, malfunction, and maintenance to proactively avoid potential problems. May also run diagnostic tests to ensure systems are running efficiently.

• Recommends new software releases, system upgrades, evaluates and installs patches and resolves software related problems.

Infrastructure

• Installs, configures, and maintains organizations operating system (Windows).

• Analyzes and resolves problems associated with hardware, operating systems (Windows), and application systems.

• Reviews, analyzes, and evaluates new hardware and software, recommending solutions that would improve systems efficiency, reduce operations costs, or deliver needed functionality to departmental or corporate users.

• Analyzes local and wide area networks, and recommends upgrades, changes, and security procedures and policies.

• Responsible for the completion of mid- -term IT hardware projects, working to complete projects within budget and scheduling constraints, and with a seamless cutover into production.

Security

• Responsible for Network & Security Administration of the corporate network. This includes security management and user account management (LAN\WAN\Cloud)

• Upholds & assist in developing network security policies and procedures, enables security access, and protects against unauthorized access, modification, or destruction of LAN, WAN, cloud, telecommunications, voice, and network server equipment.

• Implements procedures for ensuring the security and integrity of the company’s critical data files.

Disaster Recovery

• Assist in the testing and maintenance of a disaster recovery plan for all critical corporate servers, applications, and phone systems.

• Recommends appropriate maintenance strategies to ensure uninterrupted systems usage.

Other

• Perform related duties as assigned or as the situation dictates.

Critical Competencies, Knowledge, Skills, and Abilities

• Relies on experience and judgment to plan and accomplish goals, with a wide degree of creativity and latitude expected.

• Must have technical knowledge of and experience with hardware, software and networks including multiple platform LAN/WAN/Cloud.

• Experience with Microsoft Desktop W10 and Server, Office 365, Exchange Online, and ADFS.

• Experience with Backup and Disaster Recovery Solutions, including Anti-virus applications.

• Experience setting up remote access for users.

• Must be able to work under pressure and maintain a professional attitude.

• Excellent communication skills.

• Must be dependable and able to work in a stressful environment.

Education and Experience

• Requires a bachelor's degree or its equivalent experience

• A+, Network or Microsoft certifications are desired.

• 6 -9 year(s) experience as an operations support specialist on a medium sized network of servers, desktop systems and communications devices using current technologies.

Physical Demands and Work Environment

• Must be available to be on call 24x7.

• Some after-hours work required for upgrades, troubleshooting, etc.

• Must be able to perform manual labor required in moving PC’s, monitors and printers up to 15 lbs.

Apply in Singapore