Americas

Customer Service Specialist

Job Location: Americas

Job Category: Customer Service

Job Schedule: Full Time

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Currently, we have a great opportunity available for a Customer Account Specialist to join our Customer Service team. You will be responsible for providing professional and friendly customer service in a fast-paced environment and ensuring that customer orders are processed timely and accurately. This role will report to the Logistics & Customer Service Manager.

Company Overview

Motivated by unwavering values, and ingrained with a passion for innovation, Michelman is a global developer and manufacturer of specialized sustainable chemistry used in industrial and agricultural coatings, digital printing, consumer packaging, and advanced composites for automotive and aerospace. From helping grow food and keep it fresh, to making vehicles lighter and more fuel efficient, to shielding our homes from the elements, Michelman‘s environmentally conscious solutions protect and enhance the materials that shape our world.

Michelman is proud of the values-focused work environment that we have crafted. We pride ourselves on our values of integrity, respect, and success. With our dedication to your technical and professional growth, in addition to our rigorous onboarding experience, we guarantee that you will find yourself challenged in new ways.

Primary Responsibilities

• Collaborate effectively within a highly matrixed global environment

• Receive customer orders that are phoned, faxed, mailed or sent electronically

• Ensure that all orders are entered timely and accurate

• Transmit order confirmations to customers

• Create new customer accounts and keep existing customer records up-to-date for contacts, requirements and preferences

• Manage customer orders through the entire order cycle from order entry to shipment, including generating shipping packets, scheduling transportation and ship confirming

• Interact with Production and Shipping departments to ensure accuracy and on-time delivery of customer orders

• Work with Safety and Regulatory departments to ensure that all domestic and international shipments and associated documents are compliant with the relevant regulations for safety, transportation, customs and commerce

• Problem solve customer order issues, track and expedite orders

• Manage communication with Sales and other departments to proactively respond to customer needs and maintain customer satisfaction

• Answer customer questions or direct customer inquiries about our products, services and other business functions

• Constantly seek ways to improve the Customer Service processes

Critical Competencies, Knowledge, Skills, and Abilities

• Positive attitude and customer service focus

• Knowledge of INCO terms, NAFTA and Haz Mat requirements a plus

• Import/Export knowledge a Plus.

• Strong working knowledge of Microsoft Word and Excel

• Excellent oral and written communications

• Exceptional prioritization, organizational skills, and attention to detail

• Ability to handle multiple tasks simultaneously and prioritize workload

• Strong problem solving skills

• Willingness to work in a team environment

• Flexibility to occasionally work beyond established hours

• Focus on career oriented goals and growth objectives

Education and Experience

• High school diploma required, college degree preferred

• Two (2) or more years of customer service/inside sales or customer facing experience required

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

About Michelman

Michelman is proud of the values-focused work environment that we have crafted. We pride ourselves in our focus on our values of integrity, respect, and success. With our dedication to your technical and professional growth in addition to our rigorous onboarding experience, we guarantee that you will find yourself challenged in new ways. We offer an excellent salary, incentive, and benefits package in a dynamic, empowered team environment.

No phone calls, please. Michelman does not hire individuals who use tobacco products. All candidates will receive a drug test prior to beginning employment which will include a test for tobacco products.

For more information about Michelman, please visit https://www.michelman.com/.

It is Michelman, Inc. policy to seek and employ qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michelman is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans

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